Refund requests must be submitted within 24 hours of purchase and are subject to usage limits. AI and provider costs incurred through credit use are generally non-refundable.
Refund requests must be submitted within 24 hours of purchase and are subject to usage limits. Please read the full policy below.
1. Refund Eligibility
We want you to be satisfied with AIMaker Studio. Refund requests must be submitted within 24 hours of purchase.
Refunds may be considered only where legally permitted and only for eligible unused portions of a purchase. Refunds are only available if:
• Fewer than 5% of your monthly AI credits have been used
• No significant AI-generated assets have been created or exported
• Your account is in good standing
Because AI generations and third-party provider processing incur immediate, non-recoverable costs, purchases become non-refundable once these limits have been exceeded or once credits or services have been consumed.
2. How to Request a Refund
To request a refund, please contact our support team at support@aimakerstudio.net within 24 hours of your purchase.
Include in your request:
• Your account email address
• The date of purchase
• The reason for your refund request
We will review your request and respond as promptly as reasonably possible.
3. Billing Errors
If you believe there has been a billing error — such as a duplicate charge or an incorrect amount — please contact support@aimakerstudio.net and we will review your request individually.
Billing errors are handled separately from standard refund requests and are not subject to the 24-hour window.
4. Subscription Cancellations
You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of your current billing period.
Cancelling a subscription does not automatically trigger a refund. If you cancel and believe you are entitled to a refund under the eligibility criteria above, please contact support.
5. Non-Refundable Items
The following are non-refundable:
• Credit packs once any credits have been used
• AI or provider processing costs already incurred through generation or export
• Subscriptions after the 24-hour window has passed
• Purchases where significant AI-generated content has been created or exported
• Promotional or discounted purchases unless otherwise stated
6. Contact Us
For refund requests or billing questions, please contact:
support@aimakerstudio.net
BeMel Productions LLC
Georgia, United States
